REMOTE MONITORING & MANAGEMENT
No one loves juggling multiple pieces of software. SolarWinds RMM gives you a comprehensive set of RMM tools to efficiently secure, maintain, and improve your clients’ IT systems, all from a dashboard that highlights issues, so your techs know where to focus their time.
- Out-of-the-box monitoring templates
- Fast, safe remote access
- Patch management
- Managed antivirusWeb protection
- Data-breach risk intelligence
- Backup and recovery
Customers on a break/fix contract rely on you to be available when an outage occurs. Any downtime in their business is now in your hands to troubleshoot and resolve as quickly as possible. The monitoring available within RMM helps you move away from reactive support to a proactive model by being ahead of your customers. This lets you move them onto a more proactive, managed services model. Know critical issues impacting your end-users’ performance, connectivity, or the applications they rely on ahead of time—and work proactively to fix them without a minute of customer downtime.
Automating repetitive tasks can be a huge time saver. But writing scripts can take time (especially if it’s not your forte). RMM includes a drag-and-drop editor that helps you automate tasks using a huge library of scripting objects. It also supports several major scripting languages if you prefer to write and upload your own code. Whether you want to standardize your onboarding process for new clients, simplify patching, or streamline the ticketing and billing process, our RMM tool lets you customize your experience for maximum efficiency.
From malware to phishing, denial-of-service attacks to drive-by downloads, businesses face daunting security challenges that create truly frightening business risks. And whether a breach is connected to your business or not, clients often expect you to handle it. RMM offers multiple layers of security—including antivirus, web protection, password management, network monitoring tools, and backup & recovery—to help protect businesses from all angles. Risk intelligence scan tools help you prioritize your security efforts by identifying key vulnerabilities. And when you’re ready, SolarWinds offers more advanced endpoint detection and remediation tools, like SolarWinds EDR, to get ahead of security issues before they threaten your clients’ businesses.
In IT, convenience isn’t a luxury; it’s a competitive advantage. Efficiently solving users’ technical challenges helps you reduce costs while providing better service overall. That’s why RMM comes with both Android and iOS apps, so you can take your IT tools anywhere and anytime your clients need you.
As you grow your business, you need an RMM product that grows with you at each step. Not every customer wants the same services—that’s why you pay only for what you use, on a per-client basis. For example, if one client doesn’t use web protection, you don’t pay for it. Our modular pricing gives you the flexibility to expand services as needed instead of locking you into a contract. In short, whatever stage of business you’re in, RMM will meet you there.